PRACTICE STANDARD - WORKING TOGETHER
Terms and Conditions
At Fitze Dental Clinics we are committed to providing our patients with the highest possible standard of care. An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand you and tend to your specific needs. Below, we describe some of our responsibilities to you and your part in your care.
Treatment plans Our Dentists can provide a full range of treatments for you depending upon findings during consultation appointments.
After a thorough clinical examination, the Clinicians at our practice will inform you about the treatment that they recommend, about the estimate of its cost and any available alternatives. You will be fully briefed about any relevant risks. Where appropriate, your clinician will use photographs and other visual aids to help you understand every step of the treatment. Please do not hesitate to ask questions – we want to make sure that you fully understand and agree with the proposed treatment.
Treatment is necessary to remove disease. To maintain oral health you need to follow the advice that your dentist/ hygienist may give you during your treatment. Home care plays a major role in preventing further problems and that in turn will help you keep an attractive smile, eat in full comfort and should minimise the need for further treatment. If you do not understand your part in your care, please ask for an explanation.
A full estimate and treatment plan will be provided to you. It may also be necessary for you to return to the practice to discuss results of CT scans/ OPGs, or discuss any aspects of your proposed treatment plans. We usually offer this appointment at no extra charge. We will usually contact you via telephone up to a month after the treatment plan has been issued. This is a courtesy service meant to answer all your questions or concerns you may have with regards the proposed treatments. In order to ease the potential stress of the payments, we also offer financial packages with our partner Tabeo Finance Company. Please ask our Reception Team for further details.
Appointment times
We provide a range of appointment times from 10.00 am to 6.00pm.
When our dental practice arranges your appointment/s, we are setting aside dedicated chair and clinical time just for you. If you must reschedule your appointment/s we kindly ask you to provide us with at least 2 full working days notice (eg. an appointment on Monday needs to be cancelled by Wednesday evening latest). When your appointment is booked, a slot is reserved, your materials are ordered, and we make special arrangements to be ready for your visit. This courtesy allows us to offer your time slot to another patient who is on our waiting list and would be more than happy to accept.
Late cancellations of failure to attend would result in being charged the full deposit you have paid so far.
We can understand that from time to time there are exceptional circumstances (e.g medical emergencies, deaths etc) which are unavoidable and provide no notice. In this instance please contact the practice to inform us.
Repeated late cancellations or missed appointments will result in loss of future appointment privileges.
Reasons for taking Pre-payments We have a practice policy of taking deposit payments towards all treatments at the time of booking your initial consultation and follow-up appointments.
The reasons for these are as follows:
- To ensure we do not get last minute cancellations or no-shows with our clinical team.
- The consultation appointments are tailored to ensure sufficient time (between 30 to 60 minutes) is allocated to patients to address their concerns and carry out a detailed clinical assessment. On occasions where patients have failed to attend an appointment, this increases our inefficiencies as a service and results in an increased waiting times to see other referred patients who could have been seen in this time slot instead.
- To provide a fair, efficient service to all our patients and referring dentists.
- The deposit for the initial consultation is £60 and this can be paid over the phone at the time of booking the appointment or via BACS. Please find below the account details:
FITZE CLINICS LIMITED
SORT CODE 09 01 29
ACCOUNT 25728691
Preventive care
The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and visiting the dentist when recommended. Your dentist and dental hygienist will give you lots of advice and support with caring for your teeth and gums.
Confidentiality
We take great care to ensure that our patient records are maintained in strict confidence. We
have Confidentiality, Data Protection and Data Security (GDPR 2017) policies. Should you wish to have further information, please let us know and we will be happy to supply copies of these policies. Please tell the dentist if you have a disability that the practice should be aware of to ensure that our services are convenient to your needs
Paying for your dental care
We provide a range of ways to pay for your dental care and accept payment in cash and major credit and debit card or by one of our financial packages. For your initial consultation appointment, payment is taken at the time of booking unless is a free consultation. If you choose to have your treatment at Fitze Clinics, a deposit of 50% is taken at the time of booking the appointment and the outstanding balance at the end of each appointment. These fees are non-refundable unless you cancel with more than 48 hours’ notice (excluding Saturdays and Sundays). For example, an appointment for Monday must be cancelled by Wednesday 5pm latest.
Our dental treatment is provided to a very high standard but occasionally treatment may need to be replaced or repairs may need to be undertaken. Please contact us immediately if you experience difficulty with any treatment that we have provided.
For permanent fillings, crown and bridge work, our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year. The guarantee does not apply if the underlying tooth fails.
For root canal treatments, the prognosis of the tooth is usually explained to you at the consultation appointment. In some rare cases, despite the best of intentions to save the tooth, teeth can crack or fracture for unknown reasons. Therefore root canal treatments cannot be guaranteed under this policy.
If you are not happy with our service
If you feel you are not totally satisfied with our service or we have not met your expectations, the practice runs a complaints procedure (we are happy to send you a copy of our policy upon request). You are always welcome to contact us either via telephone, email or letter. Each complaint is taken seriously and investigated thoroughly. We will keep you informed of this process and will use any comments or criticisms as a learning tool to help us to constantly improve our service to you and future patients.
If you have any comments or further questions regarding our service
We acknowledge that regular feedback helps us improve our services. If you have any comments, suggestions or questions about our services to you please contact our Practice Principal, Dr. Loredana Tanasiciuc or Mrs Andrea Stir, our Practice Manager at info@fitzeclinics.co.uk.
For further information and up to date news of our practice, please see our Website. You can also find us on Facebook
Dr Loredana Tanasiciuc
Practice Principal
Dr Mihai Tanasiciuc
Clinical Director